Start here
Email hello@latentsea.io and tell us what happened. Salience is still in beta, so a few concrete details can save a lot of back-and-forth.
- Your Mac or Windows version, DAW and DAW version.
- Your Salience version and the steps that led to the problem.
- The exact error message, plus a screenshot if it helps.
- For an order problem, the email used at checkout and the Stripe receipt number. Never send card details or your full license key.
Send feedback from Salience
You can also use the Feedback button inside Salience. It sends the message you write, an optional reply email, the app version, your platform, and whether you are using the standalone app or plugin. It does not attach your projects, prompts, or audio. Send logs or screenshots by email only when they are useful to the problem.
Missing license key
Use the lost-key recovery page and enter the email used at checkout. If it is tied to a Salience license, we will send the key there. Check your inbox and spam folder. If it still does not arrive, email us from that address and include your Stripe receipt number. Never post your full key in a message.
Custom Style training
Training a custom Style currently needs about 30GB of VRAM or unified memory. Installed Style packs still work normally on supported systems. Cloud training is planned, but it is not part of the current beta.
Refunds
Salience has a 14-day, no-questions-asked refund policy. Read the Refund Policy or email us and we will help.